Going above and beyond to ensure every customer’s 100% satisfaction.
If our name, expertise and 25 years of experience aren’t enough to make you feel comfortable choosing One Hour, then our guarantees will be. When you place your trust in our products and services, you’ll have peace-of-mind knowing that our work is backed by the following warranties and guarantees:
100% Money-Back Guarantee:
We agree to accept both personal & company responsibility for your 100% complete satisfaction with the materials and the work provided by us and paid for by you. During the first year, if you are dissatisfied with the performance of the equipment, our people, or for any reason, we will correct the problem to your satisfaction. Or, we will remove the system that we installed within 30 days of your request, and refund your entire investment.
Temperature Selection Guarantee:
We guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We promise a temperature variance of no more than plus or minus 2 degrees at your electronic digital thermostat whether heating or cooling your home. If the desired temperature selection is not achieved, we will make any upgrades, modifications or repairs necessary to reach the desired temperature at no charge to you for a period of 5 years. OTHERS SELL YOU EQUIPMENT… WE ASSURE YOUR COMFORT!!!
Exclusive “No-Lemon” Guarantee:
Our “No-Lemon” Guarantee recognizes the fact that not every manufactured piece of equipment of heating & cooling equipment is 100% perfect, 100% of the time. Since our customers should expect to receive 100% of the heating & cooling and equipment value they’ve invested in, we offer an exclusive “No-Lemon” guarantee on our “Risk Free” systems. Simply stated, should the compressor in your air conditioner fail during the first 5 years of ownership, or should the heat exchanger in your furnace crack during the first 10 years of ownership, we will remove the “Lemon” and install a completely new one.
Installation Workmanship Guarantee:
Our installation technicians are the best in skill, attitude and workmanship. They’ll care for your home and complete the job with speed and precision. They wear floor savers, clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are polite and courteous. If, when they are finished in your home, they have not performed in accordance with these high standards, we’ll refund whatever amount of the purchase price you feel to be fair.
Lowest Price Guarantee:
Anyone can make something cheaper by cutting corners and pricing it for less. So it is important to know what is and is not included in any heating and air conditioning system you choose for your home. Our Price Guarantee is our promise to you that you cannot find a comparable installation for less or we’ll pay you a $100 bonus over the difference. All we ask is that the comparison MUST be “apples to apples”.